Policies

Clear, fair, customer-friendly.

Plain-language summaries of how we ship, refund, warrant and protect your information.

Shipping

We deliver across all 64 districts of Bangladesh.

Cash on Delivery is available nationwide.

Standard delivery: 1–2 days inside Dhaka & Chittagong, 2–5 days elsewhere.

Returns & refunds

Wrong product, damaged on arrival, or DOA (dead on arrival): full replacement within 7 days.

Change of mind: returns accepted within 3 days if product is unused, sealed and in original packaging. Return shipping is paid by the customer.

Refunds are processed within 5–7 working days after the returned product is received and checked.

Warranty

Most products carry 6–24 months manufacturer warranty. See each product page for exact coverage.

Warranty does not cover physical damage, water damage, unauthorized repair, or power-surge damage without protection.

Privacy

We collect only the information needed to process orders, support you, and improve the YEYAY experience.

We do not sell your data. We share data only with delivery and payment partners necessary to fulfill your order.

Terms of service

Use of yeyay.com and the YEYAY brand is subject to standard Bangladeshi consumer law.

All product images and content are owned by YEYAY or used with permission.