Question 1

Do you deliver across Bangladesh?

Accepted Answer

Yes — we deliver to all 64 districts via trusted couriers. Cash on Delivery is available everywhere.

Question 2

Can I order through WhatsApp?

Accepted Answer

Yes. You can place an order or get product help directly on WhatsApp at +8801325002288.

Question 3

Is the Chittagong location a regular showroom?

Accepted Answer

No. YEYAY mainly accepts online orders. Our Chittagong location is an appointment-based experience point — visit only after confirming a booking.

Question 4

Do all products need installation?

Accepted Answer

No — many products are plug-and-play. Some products (smart locks, switches, curtain motors) recommend or require professional installation. The installation requirement is shown on each product page.

Question 5

Is installation available outside Dhaka and Chittagong?

Accepted Answer

In-house installation is currently available in Dhaka and Chittagong for selected products. For other cities, contact YEYAY support — we can guide you or connect you with installer partners.

Question 6

Are YEYAY products compatible with Alexa or Google Home?

Accepted Answer

Most YEYAY smart products work with Amazon Alexa and Google Home. Compatibility (Alexa, Google Home, Tuya, Zigbee, Matter) is listed on each product page.

Question 7

How do YEYAY Coins work?

Accepted Answer

You earn YEYAY Coins on selected purchases and activities. Coins can be redeemed for discounts on future orders. See the Rewards page for full details.

Question 8

How do partner commissions work?

Accepted Answer

Approved YEYAY Pro Partners earn commission on referred orders and installation projects, tracked in the partner dashboard. Apply at /partner.

Question 9

How can I choose the right smart home product?

Accepted Answer

Visit the Virtual Smart Home page, read our Compatibility Guide, or message us on WhatsApp — our team will recommend the right setup for your home.

Question 10

What is the warranty?

Accepted Answer

Warranty varies by product (typically 6–24 months). The exact term is shown on the product page and printed on your invoice.

Question 11

Can I return or exchange a product?

Accepted Answer

Yes. Unused, undamaged products can be returned within 7 days of delivery. Contact us on WhatsApp to start a return.

Answers, fast.